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Shipping Policy

Fly Goose (Thailand) Co., Ltd. ("we" and "us") is the operator of
(https://minkshop.co) ("Website"). By placing an order through this Website you
will be agreeing to the terms below. These are provided to ensure both parties
are aware of and agree upon this arrangement to mutually protect and set
expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time, there may be a stock discrepancy and we will not
be able to fulfill all your items at the time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back-ordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping costs to the customer.

3. Returns
3.1 Return Due To Damage
Fly Goose (Thailand) Co., Ltd. will accept returns due to damage caused by us or a courier as long as a request to return is received by us within 7 days of receipt of item and are returned to us in the original packaging, unused and in resellable condition.
Return shipping will be paid at the us but will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to you. We will notify you once this has been completed through email.
(Fly Goose (Thailand) Co., Ltd.) will refund the value of the goods returned but
will NOT refund the value of any shipping paid.

3.2 Warranty Returns
Fly Goose (Thailand) Co., Ltd. will happily honor any valid warranty claims,
provided a claim is submitted within 7 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will
reimburse you upon a successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Fly Goose
(Thailand) Co., Ltd. to process your warranty claim within 7 days.
Once a warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a replacement item sent to you (if stock is available)

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 1 - 5 days

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

4.5 P.O. Box Shipping
Fly Goose (Thailand) Co., Ltd. will ship to P.O. box addresses using postal
services only. We are unable to offer couriers services to these locations.

4.6 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.

4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
the parcel has been delivered without you being present, please contact customer
service with the next steps.

7. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

8. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

8.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

9. Customer service
For all customer service inquiries, please email us at support@minkshop.co